As part of Kia's commitment
to customer satisfaction, roadside assistance is a service, that
applies to all Kia MY2000 and MY2001 vehicles for 36 months or 60,000
kilometers and Kia My2002 and later vehicles for 60 Months or 100,000
Kms whichever occurs first, regardless of the driver of the vehicle.
Roadside assistance applies to vehicles, which would not typically
be covered under warranty, such as emergency refuelling. Repair or
assistance under this provision may be provided at the roadside,
a Kia dealership, or at any other location that Kia chooses.
EMERGENCY ROADSIDE ASSISTANCE
Available 24 hours a day, 7 days a week from anywhere
in Canada or continental United States by dialling
Kia has set up a nationwide network of roadside
assistance providers. Emergency Roadside Services that are available
are as follows:
- Mechanical breakdown tow
- Emergency battery boost
- Flat tire change
- Lock-out Service
- Fuel delivery
- Trip interruption
EMERGENCY ROAD SERVICE
Our Approved Roadside Service Facilities are
there to provide the Kia customers with prompt, efficient service
and to help get to closest KIA Dealership. If there is no KIA
Dealership within 100 kilometres, vehicle will be towed to the
closest approved repair facility.
If the customer decides not to use a KIA Approved
Roadside Service, customer may choose own service provider and
submit a claim for reimbursement for up to $100 per incident.
KIA EXTRA CARE ROADSIDE ASSISTANCE does not pay for related parts,
labour, or repairs. The KIA EXTRA CARE ROADSIDE ASSISTANCE program
covers the service provider to travel up to 100 km. In rare cases
where the service provider must travel more than 100 km, customer
may be asked to pay the difference.
If your KIA’s battery is discharged, a
service provider will be dispatched to your location to boost
Emergency Breakdown Towing
KIA EXTRA CARE ROADSIDE ASSISTANCE will be there
should your KIA experience a mechanical breakdown and not be able
to proceed under its own power. Vehicles are covered should they
need a towing service to move the KIA vehicle from the place of
mechanical breakdown to the nearest KIA Dealership or approved
repair facility within 100 km.
If a Kia vehicle becomes stuck in a ditch, mud
or snow, KIA EXTRA CARE ROADSIDE ASSISTANCE will dispatch an approved
service provider to winch or extricate vehicle, provided that
it can proceed under its own power after the service has been
performed. The vehicle must be accessible and located on, or adjacent
to, a publicly maintained roadway.
If the vehicle is unable to proceed under its
own power after extrication, customer will be responsible for
all costs in winching and towing your vehicle.
The service provider can provide air service
or remove flat tire and install spare. The spare tire must be
inflated and in sound working order. If there is no operable spare
tire, vehicle will be towed to the nearest Kia Dealership or approved
The service provider will deliver up to 10 L
of gas so that vehicle can proceed to the nearest service station.
The cost of the fuel is covered. In areas where the transportation
of fuel is prohibited, your vehicle will be towed to the closest
If a vehicle owner has locked keys in the vehicle,
a service provider will be dispatched to attempt to gain entry
to the vehicle. Please note that the owner assumes all responsibility
for any damages to the vehicle as a result of the entry attempt.
Note: In order to obtain service, owner shall remain with the
vehicle. The approved provider will not provide service to an
Trip Interruption Services (Away from
In the event of a mechanical breakdown, KIA EXTRA
CARE ROADSIDE ASSISTANCE will reimburse vehicle owner for the
emergency expenses outlined below if:
- The registered vehicle broke down more than 100 km from home; and
- The vehicle was unable to proceed under its own power; and
- The vehicle was towed from the site of the mechanical breakdown
to the closest KIA Dealership or repair facility within 100 km
of the location of the mechanical breakdown.
Note: Accidents do not qualify for trip interruption.
The total of combined benefits is up to $100 per day to a maximum
of $300 Canadian per mechanical breakdown.
Reimbursement consideration will be made for
hotel/motel accommodations as required in the vicinity of the
mechanical breakdown while owner/driver and passengers await repairs
to make your vehicle roadworthy.
Reimbursement consideration will be made for
meals as required in the vicinity of the major mechanical breakdown
while owner/driver and passengers await repairs to your vehicle.
Should you wish to continue on to your destination
or return home, KIA EXTRA CARE ROADSIDE ASSISTANCE will consider
reimbursement for commercial transportation (taxi, bus, train
or plane) to your original destination or owner/driver’s
home. 2000 to 2008 Model Year - Rental vehicles do not qualify as commercial transportation.
2009 Model and onwards- Rental vehicles DO qualify as commercial transportation.
Note: Trip Interruption Services must be engaged
by owner/driver within seventy-two (72) hours after the mechanical
breakdown in order for the owner/driver to be eligible for reimbursement
for the above benefits. The cost of parts, mechanical repairs,
and labour are not eligible for reimbursement.
How to Claim (Reimbursement Option)
- Contact KIA EXTRA CARE ROADSIDE ASSISTANCE
within thirty (30) days of the date of receiving roadside assistance.
- Please indicate the cause and location of the breakdown.
- Enclose the original receipts from the expenses being claimed
and/or a copy of the detailed KIA automobile repair shop or
an approved repair shop invoice and towing receipt (if the vehicle
was not towed by KIA Extra Care Roadside Assistance) indicating
the amount of the applicable service. Send reimbursement request
KIA EXTRA CARE ROADSIDE ASSISTANCEAttention: Claim Department
P.O. BOX 190
Richmond Hill, ON L8B 4R5
- Upon receipt and confirmation of this information, KIA EXTRA
CARE ROADSIDE ASSISTANCE will send you a reimbursement cheque
in accordance with terms and conditions of the program.
Membership Agreement and General Conditions
KIA EXTRA CARE ROADSIDE ASSISTANCE agrees to
provide services to the registered KIA vehicle specified by the
Vehicle Identification Number and the benefits as listed in this
section, subject to the terms and conditions as defined in this
“Vehicle” definition - For the purpose
of this manual, “Vehicle” shall mean a KIA motor vehicle
registered for membership in the program.
All KIA vehicles must be plated and insured to
qualify for coverage under this program. Coverage commences on
the warranty start date as registered with KIA Canada Inc.
KIA EXTRA CARE ROADSIDE ASSISTANCE
does not extend to vehicles for hire (taxis, courier vehicles
etc…), vehicles that have dealer plates and vehicles not
meant to be driven on public roads.
Only originals of receipts and/or charge card
copies submitted by you will be accepted for consideration for
reimbursement. Originals will be returned upon request.
Note: Any alterations on bills for service will
render them invalid for claims reimbursement.
Benefits will not be provided:
- Where there is any indication at the time of the incident
of consumption of alcoholic beverages or narcotics, or where
the driver is not in possession of a valid driver’s license.
- When a vehicle is not registered or not covered by Public
Liability and Property Damage automobile insurance.
- In the event that charges are attributed to an incident that
occurred while committing, or attempting to commit a criminal
- When claim arises out of an incident which occurs while membership
with KIA EXTRA CARE ROADSIDE ASSISTANCE is not in force or where
you did not incur any expense.
It’s important to us that owner/driver understand
Owner/driver should be aware coverage does
not apply to:
- Unplated / uninsured vehicles.
- Cost of parts, repairs, labour, storage or impound charges.
- Vehicles driven into an area not publicly maintained or inaccessible
to the service vehicle (such as beaches, frozen lakes, recreational
areas, construction sites, open fields, private roads). Cross country,
logging, auto cross and any other form of off-road use is not covered.
- Towing from one repair facility to another.
- A second tow or repeat boosts for the same mechanical breakdown
- Service to any vehicle not covered by KIA EXTRA CARE ROADSIDE
ASSISTANCE’s definition of “vehicle” as stated
in the General Conditions in this section.
- Service to unattended vehicles.
- Shovelling or the removal of snow to free a vehicle.
- Repeated service calls for a vehicle, which in the opinion of
KIA EXTRA CARE ROADSIDE ASSISTANCE requires maintenance or repairs.
- Costs which are covered under your regular vehicle insurance.
- Transporting owner/driver to your disabled vehicle or to owner/driver’s
home after service has been rendered, except as otherwise specified.
KIA EXTRA CARE ROADSIDE ASSISTANCE reserves the
right to decline any claim presented for payment later than thirty
(30) days from the date service was performed or any claim not
in conformity with the conditions of membership as stated in this
The services contracted for shall not cover or
include emergency claims caused directly or indirectly, wholly
or partly, by war, riot, floods, invasion, insurrection, civil
commotion or while the vehicle is being used in military or police
KIA EXTRA CARE ROADSIDE ASSISTANCE is not a warranty
but a service provided to you as part of the KIA commitment to
minimize unforeseen vehicle operation inconvenience.
KIA EXTRA CARE ROADSIDE ASSISTANCE reserves the
right to decline payment of services and/or terminate membership
when, in KIA EXTRA CARE’s opinion, there is deemed to be
abuse or excessive use of KIA EXTRA CARE ROADSIDE ASSISTANCE’s